FAQ

What is your returns policy?
Your satisfaction is our top priority; that’s why we guarantee every item we sell. If, for any reason, your purchase does not entirely meet your satisfaction, you may return items within 30 days from the date of dispatch for an exchange or refund (items must be undamaged and in original packaging). Please email us prior to returning items.

Refunds are always processed using the original method of payment at the time of purchase (Credit Card or PayPal account) within 1-5 working days of receiving the good/s at our Head Office.

Please note we are unable to refund any postage costs incurred when purchasing the product, unless the item was faulty. Returns should be sent by registered post as we are not responsible for a return or exchange where the product does not arrive at Milestone Press due to a delivery problem.

My order hasn't arrived yet. What should I do?

Please wait 10 working days from the n you received the email advising your order was shipped, before querying it as sometimes both Australia Post and couriers experience delays. If you parcel has been sent by Couriers Please or eParcel you can track the item at the relevant websites using the tracking number included in the email. 

In many cases, delivery has been attempted but the calling card as gone astray and the package is either waiting at the post office for pick up or is at your courier's depot awaiting your call for redelivery.

If your item does not have a tracking number it has been posted by regular post. Please check at your local post office at first instance in case an attempted delivery card has been left for you and has gone missing.

Please contact us if tracking the item and/or checking with your local post office does not give you a satisfactory result.

Do you giftwrap?
Yes we can gift wrap for a small fee of $2.50

Do you deliver internationally?
Yes we do. Please email us for an accurate shipping cost. Shipping books is expensive!

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MASTER PLAN FAMILY DIARY

What size is the Master Plan family Diary?
The Diary is 153 x 216 x 20mm. (Slightly bigger than A5)

How do I fill out my Master Plan diary?
Please click here to see an example on how to use the diary

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A BOOK ABOUT ME

What size is A Book About Me?
Cover size: 306 x 220mm
Page size: 297 x 210mm

How many pages are in A Book About Me? 
56 leaves including 10 spare pages at the back. (112 pages back and front)

Can I buy replacement pages? 
Yes you can purchase packs of 10 sheets from our website.

Is there a same sex version of A Book About Me? 
Yes. Please email us and we will email you the artwork to print at home using the spare pages at the back of the book.

I made a mistake on one of the pages, can I purchase a spare page from you?
Please ask. We sometimes will have a spare page we can send you. Or we can send you the artwork and you can print out at home using your blank pages at the back of the book.

I have lost one of my screws. Can I get another?
We might have some in stock, alternatively any good scrapbooking store will have replacement “Chicago screws

Is the paper acid free?
The paper is not acid free

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MY SECRETS

What size in My Secrets?
270 x 220mm

How many pages are in My Secrets
160 pages. The left hand side is blank and the right had side is lined.

We have misplaced our key, are we able to get another?
There is a spare key in the box. It can be located in the white box that the necklace / strap are tied into. If you have lost this, please contact us.

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A LIFETIME OF CHRISTMAS MEMORIES

What size is A Lifetime of Christmas Memories?
217 x 303mm

How many pages are in A Lifetime of Christmas Memories?
200 pages

Is the paper acid free?
The paper is not acid free

Can I get replacement pages?
Due to the binding style replacement pages are unavailable

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MY SCHOOL DAYS

What size is My School Days?
Cover: 280 (width) x 312mm (height) x 63 (spine)
Pages: 227 x 307mm

How many pages are in My School Days?
50 inc 17 pockets. (1 for each year level and a few additional)

Can I fit an A4 page flat in one of the pockets?
Yes you can

Can I buy replacement pages for My School Days?
Unfortunately due to the binding style replacement pages are not available.

Do you giftwrap?
Yes we can gift wrap for a small fee of $2.50